Work One module · 🎧 Helpdesk
Helpdesk – every IT, admin and HR issue tracked to closure
Issues raised on the portal, WhatsApp or email become tickets with an owner, a priority and a time limit – and AI makes sure nothing waits too long.
6steps in the flow
1AI checkpoint
1linked modules
24×7AI agents on watch
Process flow chart · 3D
How Helpdesk works in Work One
Watch the flow run step by step, or click any step. Purple steps are where AI agents check the data.
- ▶ StartTicket raisedEmployee
Issue raised on the portal, WhatsApp or email.
- 🧠 AI checkAI sorts the ticketAI agent
Reads the issue and sets category and priority.
- ● StepAssignedSystem
Ticket goes to the right team member.
- ● StepWork & updatesOwner
Progress notes and replies are added.
- ◆ DecisionSolved in time?System✕ No → escalated to the manager
Checks the response and fix time limit.
- ✔ ResultConfirmed & ratedEmployee
Requester confirms the fix and rates the service.
▶ Start● Step🧠 AI check◆ Decision✔ Result
AI agents in Helpdesk
What the AI watches for you
Auto categoryTickets are sorted and prioritised as they arrive.
Repeat issuesThe same problem coming back again is highlighted.
Time-limit riskTickets about to cross their time limit are escalated.
Suggested fixesPast solutions are suggested to the owner.
Hyperlinked with👥 HR🧠 All Work One modules
Want Helpdesk customised for your organisation?
We set up Work One around your own approval levels, people and processes.